FAQ

Frequently Asked Questions

Damaged or defective products are covered under our 365 day limited warranty. If you believe you have received damaged or defective merchandise, please immediately discontinue use of the product and submit a warranty claim here.

This warranty is only valid when products are used for their intended purpose. Damages or defects resulting from the following circumstances are not covered under the warranty-

•Accidents such as staining, soiling, puncturing or cutting
•Damage caused by heavy furniture or equipment
•Damage caused by pets
•Damage caused by improper cleaning methods/materials

If you are unhappy with your purchase, we accept returns of unopened and unused products for a full refund (minus a $30 return shipping/restocking fee per order) within 30 days of purchase. Read more about our Returns Policy here.

All items marked final sale are not eligible for a return.

Sign up to receive House of Noa emails to get 10% off your first order, and be the first to know about sales, new products, and other promotions throughout the year.

We do not offer single tiles available for purchase. Our Play Mats are sold in packs of 6 or 8 tiles, so depending on the size you are creating or replacing, you may have tiles left over.   

If you believe you have received defective merchandise, immediately discontinue use of the product and contact our Customer Care team at hello@thehouseofnoa.com for further assistance.

If you placed an order with multiple items they may ship in separate boxes. You will receive shipping information as each item ships.

When an item goes on sale, discounts are not applicable to past orders.

Shipping

All orders in the lower 48 states ship UPS Ground, FedEx Home, or FedEx Ground and are expected to arrive within 3-7 days. Given the increase in FedEx orders recently, your order may be delayed by a few additional days. Once your order ships we will send out an update with your tracking number so you can follow your order until it’s delivered. Pre-ordered products will ship on the expected ship date mentioned on the product page.

We do not offer expedited shipping at this time but are working on ways to do so in the future.

At this time we are only shipping to the US.

We offer free shipping on all orders $150+ to the lower 48 States! Orders under $150 are a flat rate of $18.95 to the lower 48 states. Orders to Alaska, Hawaii and Puerto Rico include additional shipping fees.

We cannot ship to PO Box or APO addresses.

Returns

If you are unhappy with your purchase, we accept returns of unopened and unused products for a full refund (minus a $30 return shipping/restocking fee per order) within 30 days of purchase.

Read more about our Returns Policy here.

All items marked final sale and are not eligible for returns or exchanges.

Orders that arrive damaged must be reported within 7 days of delivery to be eligible for a replacement. If your item arrived damaged please contact our Customer Care team to file a warranty claim here.

Damaged or defective products are covered under our 365 day limited warranty. If you believe you have received damaged or defective merchandise, please immediately discontinue use of the product and submit a warranty claim here.

This warranty is only valid when products are used for their intended purpose. Damages or defects resulting from the following circumstances are not covered under the warranty-

•Accidents such as staining, soiling, puncturing or cutting
•Damage caused by heavy furniture or equipment
•Damage caused by pets
•Damage caused by improper cleaning methods/materials

Little Nomad Play Mat

Our play mats are made with premium quality, non-toxic EVA foam and printed top film layer.

View our care guides here for how to care for your play mat and keep it looking like new.

View our assembly guidelines here for how to put your mat together.

Each Little Nomad play mat is thoughtfully designed to connect seamlessly to grow and change with you and your family. Multiple play mats can be connected to create a different size than what's listed.

Please note, because of the hand-painted nature of our designs, there may be some natural variation in pattern alignment.

Little Nomad Play Mats are suitable for All Ages - 0 Months+

WARNING: Never leave a child unattended. Always use with adult supervision. Before each use, inspect the product. Throw away at the first sign of damage or weakness.

In the event that the printed film separates from the foam, please immediately discontinue use of the product, discard the affected tiles, and submit a warranty claim here.

Most customers anchor the play mat against a wall or with a heavy toy basket. If you prefer to use the mat in the center of the room we do suggest a standard size (4x6, 6x8) non-slip rug pad.

Mats can be placed on low-pile carpet but we do not recommend using them on medium to high pile carpeting.

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well. 

Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Nama Standing Mat

The Nama Standing Mat is made of high density foam with printed top fabric.

View our care guides here for how to care for your standing mat and keep it looking like new.

If you find your mat moving on slick flooring, you can affix additional rug gripper stickers that are placed in each corner. These can be found online or at many local home-goods stores.

The Nama Standing Mat is not recommended for use in bathrooms or wet environments and should not be stepped on with wet feet as the surface of the mat may be slippery when your feet are wet.

Shoes with a flat bottom are best. Do not wear high-heeled shoes as the sharp heels can damage the surface.

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well. 

Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Tumbling Mat

Our Tumbling Mats are made of non-toxic foam and vegan faux leather fabric cover with PU coating.

Bluebell, Deep Sea, Lilac, Tuxedo, French Blue, and Multi are safe for all ages.

Santa Fe, Shifting Sands, Marigold & Eucalyptus tumbling mats are safe for children 3Y+.

As crawling turns to running, your play area needs change. We designed our Tumbling Mats to be a soft space for your family for years to come.

View our care guides here for how to care for your tumbling mat and keep it looking like new.

Do not machine wash. Spot clean only using the cleaning instructions above. 

Yes! We designed these mats with big moves in mind. Each one features a sturdy foam base layer topped with soft memory foam, providing the perfect amount of squish for stumbles, tumbles or mid-day siestas.

We do not recommend using our tumbling mats outdoors. Direct sun exposure should be avoided.

Not at all! From the living room, to their bedroom and back again - the portable design makes moving the mat between rooms effortless. Plus, we know space is precious, so each mat folds up compactly, tucking away under a bed or in a closet when not in use.

Our mats are durable enough for daily use and are considered pet friendly. But, if your pet can damage or scratch other objects in your home that are made of leather, rubber, vinyl, etc. they may be able to damage or scratch your mat as well.

Our mats are non-toxic and are considered safe for pets, however we recommend you contact your veterinarian if your pet ingests any portion of the mat or any object that is not considered edible.

Bath Mat

Our bath mats are made of 100% hand tufted cotton with a latex coated backing, with the exception of Harbor Grey which is reversible 100% hand woven cotton on both sides.

The liner is memory foam with 100% terry cotton front and TPE coated polyester mesh fabric backing.

Due to the hand woven nature of our bath mats, some shedding could happen.

Our Checks Mat in Harbor Grey is reversible!

All of our bath mats are machine washable!

Puffin: Machine wash cold. Gentle cycle. Wash Separately. Tumble dry low. Remove promptly from the dryer. Do not bleach, iron or dry clean. Trim loose ends with scissors, do not pull.

All others: Machine wash cold with like colors on gentle cycle and tumble Dry Low. Use only non-chlorine bleach when needed. Do not iron. Trim loose ends with scissors, do not pull.

Bath liner: Machine Wash Cold With Like Colors. Gentle Cycle. Tumble Dry Low. Do Not Bleach. Do Not Iron. Do Not Pull Long Yarns Ends. Trim With Scissors.

General

We do not currently offer color swatches or samples.

We do not offer single tiles available for purchase. Our Play Mats are sold in packs of 6 or 8 tiles, so depending on the size you are creating or replacing, you may have tiles left over.

If you believe you have received defective merchandise, immediately discontinue use of the product and contact our Customer Care team at hello@thehouseofnoa.com for further assistance.

We do not offer custom mat orders.

Sign up for e-mails, SMS, and follow us on socials to be the first to know when items are back in-stock or reach out to us at hello@thehouseofnoa.com.

Our goal is to fulfill orders quickly, so we can not guarantee we will be able to make the requested change to your order after it has been placed. That said, please email us athello@thehouseofnoa.comand we’ll see what we can do!

Yes! You can find House of Noa on ShareASale, or you can reach out to us directly at affiliate@thehouseofnoa.com.

As our company has grown, we’ve been receiving more and more inquiries into collaborations. In order for us to better assist with these requests, please send an email to hello@thehouseofnoa.com for further assistance. We will be in touch!